Internal Portal
Crown Payroll Services Ltd
Credit Control Letters
Internal use only — restricted access Credit Control
Letterhead
LBA letterhead is locked to Dean Ainslie.
A Letter Before Action is a legal document and must be authorised and signed by a director.
Signature Type
Letter Type
Client Details
Invoice Details
Add each overdue invoice separately. The earliest due date determines the process stage. All appear in the letter with a combined total.
Invoices
0
Earliest Due
—
Days Overdue
—
Total
£0.00
LBA Details
Statutory interest auto-calculated at 12.25% p.a. (8% + BoE 4.25%) under Late Payment of Commercial Debts (Interest) Act 1998.
Escalation Details

Letter Preview

Credit Control Process — Quick Reference

1

Xero Automated Email Reminders

Xero emails the client automatically: due in 3 days · 1 day · 7 days overdue · 14 days overdue · 28 days overdue. No staff action needed.

✓ Automatic — Xero handles this
2

First Postal Letter

Client not responding to Xero emails, or has no email on record. Generate here and send by post and email. This runs alongside Xero, not instead of it.

↓ Generate here
3

Second Postal Letter

No response to first postal within 7–10 days. Final written warning before escalating to Dean.

↓ Generate here
4

Internal Escalation Note

Raise for Dean before any LBA is issued. Summarise all contact attempts and recommend next action.

↓ Generate here — Dean to review
5

Letter Before Action (LBA)

Dean signs and authorises — staff can then send. 14-day deadline. Auto-calculates statutory interest. Letterhead locked to Dean Ainslie.

Dean signs & authorises · Staff send
6

Formal Recovery Action

LBA deadline passed with no response: County Court claim (up to £10k, no solicitor needed), debt agency, or solicitor. Dean decides — staff can action.

Dean decides · Staff can action

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